28jili Privacy Policy

1. Introduction

28jili ("28jili," "we," "us," "our") is committed to protecting the privacy and personal data of all players and visitors who use the 28jili online gaming platform at 28jili.net (the "Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information in connection with your use of the Platform and all associated services.

This Privacy Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission (NPC) of the Philippines.

By registering a 28jili account, accessing the Platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, please discontinue use of the Platform immediately.

2. Data Controller

For the purposes of the Philippine Data Privacy Act, 28jili acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means that 28jili determines the purposes and means of processing your personal information.

If you have any questions or concerns about how your personal data is handled, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

28jili collects the following categories of personal data from players and Platform users:

3.1 Registration and Identity Data

• Full legal name as it appears on your government-issued ID;
• Date of birth (to verify that you are at least 21 years of age);
• Philippine mobile number;
• Email address;
• Username and encrypted password;
• Residential address in the Philippines.

3.2 Identity Verification Data

• Copies of government-issued identification documents (e.g., Philippine passport, driver's license, SSS/GSIS ID, PhilSys National ID);
• Proof of address documents (e.g., utility bills, bank statements);
• Selfie photographs submitted for identity verification purposes.

3.3 Financial and Transaction Data

• GCash account number or registered mobile number;
• PayMaya account details;
• Bank account details (BPI, BDO, Metrobank, or other Philippine banks) for withdrawal processing;
• Deposit and withdrawal transaction history;
• Wagering history and game activity records.

3.4 Technical and Usage Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Session duration and login timestamps;
• Pages visited and features used within the Platform;
• Cookie identifiers and similar tracking technologies.

3.5 Communications Data

• Records of your communications with 28jili customer support, including live chat transcripts and email correspondence;
• Feedback, complaints, and survey responses submitted to 28jili.

4. How We Collect Your Data

28jili collects personal data through the following means:

• Directly from you — when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automatically — through cookies, web beacons, and similar technologies when you access and use the Platform;
• From third parties — including identity verification service providers, payment processors (GCash, PayMaya, BPI, BDO, Metrobank), fraud prevention services, and regulatory authorities where required by law.

5. How We Use Your Personal Data

28jili uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your 28jili player account;
• Identity verification: To verify your identity and confirm that you meet the 21+ age requirement in accordance with Philippine gaming regulations;
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers;
• Platform operation: To provide access to games, process wagers, calculate winnings, and maintain accurate account balances;
• Bonus and promotion administration: To credit bonuses, verify eligibility, and administer promotional campaigns;
• Customer support: To respond to your inquiries, resolve disputes, and provide technical assistance;
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Legal compliance: To comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements and data privacy obligations;
• Platform improvement: To analyze usage patterns, conduct research, and improve the features and performance of the 28jili Platform;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.

6. Legal Basis for Processing

28jili processes your personal data on the following legal bases under the Philippine Data Privacy Act:

• Contractual necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to when registering your 28jili account;
• Legal obligation: Processing is required to comply with applicable Philippine laws, including anti-money laundering regulations and gaming regulatory requirements;
• Legitimate interests: Processing is necessary for 28jili's legitimate interests in operating a secure, fair, and compliant gaming platform, provided those interests are not overridden by your rights and freedoms;
• Consent: For certain processing activities, such as marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

7. Data Sharing and Disclosure

28jili does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, solely for the purpose of processing your deposits and withdrawals;
• Identity verification providers: Third-party KYC (Know Your Customer) service providers engaged to verify your identity documents;
• Fraud prevention and security services: Providers of fraud detection, risk management, and cybersecurity services;
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers who process data on our behalf under strict data processing agreements;
• Regulatory and law enforcement authorities: Philippine government agencies, including the National Privacy Commission, PAGCOR, the Anti-Money Laundering Council (AMLC), and law enforcement bodies, where disclosure is required by law or court order;
• Professional advisors: Legal counsel, auditors, and accountants, subject to professional confidentiality obligations.

All third parties with whom 28jili shares personal data are required to handle that data in accordance with applicable data protection laws and 28jili's data security standards.

8. Data Retention

28jili retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with Philippine anti-money laundering record-keeping requirements;
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction;
• Identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant transaction;
• Customer support communications: Retained for two (2) years from the date of the last communication;
• Marketing consent records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance documentation purposes.

When personal data is no longer required, 28jili will securely delete or anonymize it in accordance with our internal data retention and disposal procedures.

9. Data Security

28jili implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your device and the Platform;
• Encryption of sensitive data at rest, including payment details and identity documents;
• Role-based access controls limiting employee access to personal data on a need-to-know basis;
• Regular security audits, vulnerability assessments, and penetration testing;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Staff training on data protection obligations and security best practices.

While 28jili takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 28jili will notify the National Privacy Commission and affected data subjects in accordance with the requirements of the Philippine Data Privacy Act.

10. Cookies and Tracking Technologies

28jili uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the Platform is used.

10.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management and security features. These cannot be disabled;
• Functional cookies: Remember your preferences such as language settings and login status to provide a more personalized experience;
• Analytics cookies: Help us understand how players interact with the Platform so we can improve its performance and usability;
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns, where you have consented.

10.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling certain cookies may affect the functionality of the 28jili Platform. For detailed instructions on managing cookies, refer to your browser's help documentation.

11. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 28jili:

• Right to be informed: The right to be notified of how your personal data is collected and processed, as set out in this Privacy Policy;
• Right of access: The right to request a copy of the personal data 28jili holds about you;
• Right to rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to erasure: The right to request deletion of your personal data, subject to our legal retention obligations;
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to data portability: The right to receive your personal data in a structured, commonly used format and to transmit it to another controller where technically feasible;
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within fifteen (15) business days. We may need to verify your identity before processing your request.

12. Children's Privacy

The 28jili Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details provided in Section 15.

13. Third-Party Links

The 28jili Platform may contain references to third-party services such as payment providers. These third parties operate under their own privacy policies, and 28jili is not responsible for the data practices of any third-party service. We encourage you to review the privacy policies of any third-party services you use in connection with the Platform.

14. Changes to This Privacy Policy

28jili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or Platform features. When we make material changes, we will notify registered players via email or an in-platform notification prior to the changes taking effect.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Your continued use of the 28jili Platform following the effective date of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this Policy periodically.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 28jili, please contact our Data Protection Officer:

Email: [email protected]

Support: Available 24/7 via live chat on the Platform

We aim to respond to all data privacy inquiries within five (5) business days. For formal data subject rights requests, please allow up to fifteen (15) business days for a full response.

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you are not satisfied with our response to your privacy concern.

This Privacy Policy was last reviewed and updated in May 2026. 28jili is committed to maintaining the highest standards of data privacy and security for all players on our platform.